01
Who we are
ORSA HOME LTD is responsible for the personal
information described in this Privacy Policy where
we determine why and how that information is used.
Company
ORSA HOME LTD
Company number
14438392
Registered office
8 Shepherd Market,
London, England,
W1J 7JY
02
Information we collect
The information we collect depends on how you
interact with the website and whether you contact
us about a residential improvement requirement.
Information you provide
This may include your name, email address,
telephone number, project or property information,
general project location, project stage, service
requirements and the information contained in
messages or documents you choose to provide.
Website information
When you use our website, technical information
may be processed by the website or its supporting
services. Depending on the configuration of the
website, this may include IP address, browser type,
device information, pages visited and basic
technical information required for website
operation and security.
Information you choose to send
You should only submit information that is relevant
to your enquiry or the service being considered.
Please avoid sending information that is not
necessary for us to understand or respond to
your requirement.
03
How we use personal information
Personal information may be used for the following
purposes:
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01
Responding to enquiries
To review and respond to enquiries submitted
through the website, email or other agreed
communication channels.
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02
Understanding project requirements
To understand the residential improvement
requirement and identify the relevant type
of consultancy or coordination support.
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03
Providing services
To provide agreed consultancy, project
coordination, quotation review, material and
finish review or project administration services.
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04
Communication and administration
To manage correspondence, service records,
project information and relevant administrative
requirements.
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05
Website operation
To maintain website functionality, security
and the proper operation of relevant technical
services.
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06
Legal and regulatory requirements
Where necessary, to comply with applicable
legal, regulatory, accounting or record-keeping
requirements.
04
Lawful bases for processing
We use an appropriate lawful basis for each relevant
processing activity. Depending on the circumstances,
this may include:
01
Contract
Where processing is necessary to take steps
requested before entering into an agreement or
to perform an agreement.
02
Legitimate interests
Where processing is necessary for legitimate
business purposes and those interests are not
overridden by applicable individual rights and
interests.
03
Legal obligation
Where processing is necessary to comply with
a legal or regulatory obligation applicable
to the business.
04
Consent
Where consent is the appropriate lawful basis,
we will request it in a manner that allows
it to be given or withdrawn appropriately.
Where we rely on legitimate interests, the relevant
processing will be considered against the interests
and rights of the individual. The ICO states that
organisations relying on legitimate interests should
explain both the purpose and the legitimate interest
being relied upon. :contentReference[oaicite:2]{index=2}
05
Sharing personal information
We do not share personal information simply because
it has been submitted to the website. Information may
be shared where this is necessary for a stated purpose
and there is an appropriate lawful basis.
Depending on the circumstances, relevant information
may be handled by:
-
website hosting and technical service providers;
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email and communication service providers;
-
professional or administrative advisers where
reasonably required;
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independent contractors or professionals where
information is necessary for an agreed coordination
requirement and disclosure is appropriate;
-
public authorities or other organisations where
disclosure is required or permitted by law.
Service providers that process personal information
on our behalf are expected to handle that information
only for the relevant purposes and in accordance with
applicable requirements.
06
How long we keep information
We keep personal information only for as long as
reasonably necessary for the purpose for which it
was collected, taking account of the nature of the
information and the relevant business, contractual,
legal and regulatory requirements.
Different information may therefore be retained
for different periods.
Enquiries
Retained for the period reasonably required to
review, respond to and manage the enquiry and
any resulting administrative requirements.
Service records
Retained for as long as reasonably necessary
to administer the relevant service relationship
and associated records.
Legal or accounting records
Retained for the period required by applicable
legal, accounting or regulatory obligations.
Website technical information
Retained according to the relevant technical
service, security requirement or applicable
cookie setting.
Where a fixed retention period is not appropriate,
the retention period is determined using relevant
criteria such as the purpose of processing, the
nature of the information and applicable legal
obligations. ICO guidance allows a retention period
or the criteria used to determine it to be provided
as part of privacy information. :contentReference[oaicite:3]{index=3}
07
Your data protection rights
Depending on the circumstances and the applicable
lawful basis, you may have rights concerning your
personal information.
Access
Request a copy of personal information we hold
about you.
Correction
Ask us to correct inaccurate or incomplete
information.
Erasure
Request deletion of personal information where
the applicable legal conditions are met.
Restriction
Ask us to restrict certain processing in
circumstances provided by law.
Objection
Object to certain processing where the
applicable legal conditions are met.
Portability
Request certain information in a structured,
commonly used and machine-readable format where
the right applies.
These rights are not absolute and their availability
depends on the circumstances and lawful basis for
processing. The ICO notes that the rights available
to an individual differ according to the applicable
lawful basis. :contentReference[oaicite:4]{index=4}
08
Keeping information secure
We take reasonable technical and organisational
measures to protect personal information against
unauthorised access, inappropriate use, accidental
loss, alteration or disclosure.
Access to information is limited according to the
requirements of the relevant business activity.
Where third-party service providers process
information on our behalf, their role is considered
as part of the relevant processing arrangements.
No method of transmitting or storing information
can be treated as completely free from risk.
Where an information security incident occurs,
we will assess and respond to it in accordance
with applicable legal requirements.
09
Cookies and website technologies
Our website may use cookies or similar technologies
required for website functionality, preferences,
security or other purposes depending on the services
and features active on the website.
The types of cookies and technologies actually used
depend on the website configuration. Further
information is provided in our Cookie Policy.
Read the Cookie Policy
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10
Third-party websites and services
Our website may contain links to external websites
or use third-party services. Those organisations
operate according to their own privacy information
and terms.
Where a third-party service processes personal
information on our behalf, the relevant processing
arrangements are considered according to the nature
of the service and applicable requirements.
We do not control the privacy practices of external
websites that are outside our website.
11
Information relating to residential projects
Because our services concern residential improvement
projects, enquiries may contain information about a
property, refurbishment requirements, quotations,
materials, finishes, contractors or project
administration.
We use such information only to the extent reasonably
required to understand, organise or provide the
relevant service.
ORSA HOME LTD does not provide construction,
electrical, plumbing, gas, structural engineering,
architectural certification, surveying or legal
services through the consultancy services described
on this website.
12
Contact us about privacy
If you have a question about how your personal
information is handled, or you wish to exercise
an applicable data protection right, please contact
ORSA HOME LTD using the details below.
13
Complaints about data protection
We encourage you to contact us first so that we
can review the matter and respond appropriately.
You also have the right to raise a concern with
the UK’s data protection supervisory authority,
the Information Commissioner’s Office (ICO), where
you consider that your personal information has
been handled in a way that does not comply with
applicable data protection requirements.
Information Commissioner’s Office
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14
Changes to this policy
We may update this Privacy Policy when our website,
services, information handling practices or applicable
legal requirements change.
Where a change affects how personal information is
used, we will take appropriate steps to provide
updated privacy information before introducing
a new or materially different use where required.
We recommend reviewing this page from time to time
so that you remain informed about how personal
information is handled.
