Clear terms.
Clear expectations.

Who we are

ORSA HOME LTD provides independent residential improvement consultancy and project coordination services for homeowners.

Our work focuses on planning, organisation, document review, communication and project administration. We do not carry out physical construction or specialist building work.

ORSA HOME LTD is a company registered in England and Wales under company number 14438392.

Registered office: 8 Shepherd Market, London, England, W1J 7JY.

What we provide

The services available through ORSA HOME LTD may include the following, depending on the service selected and the agreed requirement.

Agreeing the requirement

Service confirmation

Before work begins, the relevant service, scope, information required, expected output and applicable delivery arrangement will normally be confirmed with the client.

Information supplied by the client

The client is responsible for providing information that is accurate, complete and sufficiently current for the agreed service.

Where documents are supplied for review, the client should provide the relevant versions and identify any information that has changed.

When timing begins

Any stated service timeframe begins when the information reasonably required for that service has been received, unless another starting point has been expressly agreed.

Prices and service scope

Current service prices are displayed on the website or confirmed before the relevant service is arranged.

The price for a particular service relates to the scope described for that service. Work outside the agreed scope will not be treated as automatically included.

Where additional work is requested, the additional requirement and any applicable price will be explained before that additional work is undertaken.

How services are delivered

Consultations

Consultations may be arranged by telephone, online communication or another agreed method. The format will depend on the service and the information required.

Written outputs

Where a service includes review notes, summaries, action plans or other digital documents, these will normally be supplied electronically.

Service timeframes

The standard delivery periods shown on the Services page are intended to provide a clear working timeframe. They may depend on the prompt receipt of information and on the complexity or volume of material involved.

If circumstances materially affect an agreed timeframe, the client will be informed where reasonably practicable.

The information behind the project

The quality and usefulness of consultancy work can depend on the information supplied to us. The client therefore agrees to:

• provide relevant information reasonably required for the agreed service;
• identify important changes to project information;
• review documents and recommendations supplied to them;
• make their own decisions about their residential project;
• ensure that any contractor or specialist appointed by them receives information they consider relevant.

ORSA HOME LTD may rely on information supplied by the client unless there is an obvious reason to question its accuracy or completeness.

Independent contractors and specialists

A residential improvement project may involve builders, tradespeople, installers, designers, surveyors, engineers, architects or other specialists.

Unless expressly stated otherwise in writing, those parties are independent of ORSA HOME LTD and are responsible for the specialist work they undertake.

The final project decision remains yours.

ORSA HOME LTD may provide observations, organisational support, comparisons, review notes and practical planning information.

These services are intended to support the client’s decision-making. They do not transfer responsibility for the client’s residential project to ORSA HOME LTD.

The client remains responsible for deciding whether to appoint a contractor, accept a quotation, select a material or finish, approve project changes, or proceed with particular works.

Review is not certification.

Where quotation review is provided, ORSA HOME LTD may identify items that appear unclear, inconsistent or require further clarification based on the documents supplied.

A quotation review does not constitute a technical inspection, quantity surveying service, structural assessment, building inspection, legal review or certification.

The contractor or specialist responsible for the relevant work remains responsible for confirming the technical specification, measurements, suitability and requirements of that work.

Your statutory rights remain protected.

Nothing in these Terms & Conditions is intended to remove or restrict any statutory right that cannot lawfully be excluded or restricted.

Where consumer legislation applies to the contract, including applicable provisions relating to services, service quality, reasonable care and skill, cancellation or remedies, those rights continue to apply.

For applicable distance or off-premises service contracts, consumers may have a statutory cancellation period of 14 days from the date the contract is entered into. The application of that right can depend on the type of contract, the circumstances in which it was entered into, and whether performance has begun in accordance with the applicable requirements.

Where a consumer expressly requests that a service begins during an applicable cancellation period, the consequences of that request will be handled in accordance with applicable consumer legislation.

Where digital documents or other digital content are supplied, any applicable statutory requirements concerning cancellation and digital content will also apply.

When plans change

Clients wishing to cancel or change a service should contact ORSA HOME LTD as soon as reasonably possible using the contact details provided below.

The outcome of a cancellation may depend on whether work has started, the stage reached, the information already reviewed, any documents already prepared, and the statutory rights applicable to the contract.

Any refund or other remedy due to a consumer will be handled in accordance with the applicable contract and statutory requirements.

Our full approach to cancellation is set out in the Service Cancellation Policy .

Keeping project information clear

We may communicate with clients by email, telephone or another agreed communication method.

Clients should keep contact information current and notify us if an important project detail changes.

Where project communication involves information supplied by a contractor or another third party, ORSA HOME LTD may pass relevant information between the parties where this is reasonably necessary for the agreed coordination service.

Personal information is handled in accordance with our Privacy Policy.

Our materials

Unless otherwise agreed, documents, templates, written materials, layouts and other original materials created by ORSA HOME LTD remain the property of ORSA HOME LTD.

Where a document is prepared specifically for a client as part of an agreed service, the client may use that document for the purposes of their own residential project.

Materials should not be reproduced commercially, resold, republished or presented as the work of another person or organisation without appropriate permission.

Using this website

Information on this website is provided to explain the services offered by ORSA HOME LTD and should be considered alongside any specific service confirmation provided before work begins.

Website content may be updated from time to time to reflect changes to services, business information or operational arrangements.

Images used on the website are illustrative unless expressly identified as relating to a particular project or service.

Reasonable and transparent responsibility.

ORSA HOME LTD will provide the agreed service with reasonable care and skill and in accordance with applicable legal requirements.

Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful, including any liability or statutory right that cannot lawfully be excluded or restricted.

ORSA HOME LTD is not responsible for the independent acts, omissions, workmanship, technical decisions, availability, pricing or contractual arrangements of third-party contractors or specialists appointed by the client.

Nothing in this section is intended to reduce any consumer remedy that applies by law.

We want concerns to be raised clearly.

If a client has a concern about the service provided, communication, agreed scope or delivery, they should contact ORSA HOME LTD with sufficient information for the matter to be reviewed.

We aim to acknowledge complaints within 2 working days and provide a substantive response within 10 working days where reasonably practicable. If further information or investigation is required, we will explain the position and provide an updated response timeframe.

Further information is available in our Complaints Policy.

Privacy and information

Personal information collected through enquiries, service arrangements or communications is handled in accordance with our Privacy Policy.

Information about cookies and similar technologies used on the website is provided in our Cookie Policy.

Updates to these terms

ORSA HOME LTD may update these Terms & Conditions where reasonably necessary to reflect changes in services, legal requirements or business arrangements.

A change will not remove or reduce statutory rights that apply to a consumer contract.

Where a change materially affects an existing service arrangement, the relevant contractual position will be considered before the change is applied to that arrangement.

Legal framework

These Terms & Conditions are intended to operate in accordance with the laws applicable to the contract and the legal rights of the client.

Where the client is a consumer, applicable consumer protection legislation continues to apply regardless of any general wording in these Terms & Conditions.

Nothing in these Terms & Conditions prevents a consumer from exercising a statutory right or remedy available under applicable law.